Shipping policy

🚚 Shipping Policy

Welcome to Ronix! We are committed to delivering your order as quickly and efficiently as possible. Below you will find all the details regarding our shipping process and transit times.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification with a tracking number once your order has shipped.

2. Estimated Shipping & Delivery Times

We offer standard insured shipping across our main delivery regions:

Destination Estimated Shipping Time Shipping Fee
United States (Contiguous 48 States) 5 – 8 Business Days Free / Calculated at Checkout
Canada (Standard Provinces) 5 – 8 Business Days Free / Calculated at Checkout

Note: Estimated delivery times begin from the date of dispatch, not the order date. While we make every effort to deliver within these timeframe estimates, delivery dates are not guaranteed due to potential carrier delays or weather conditions.

3. Shipping Exclusions

To maintain reliable service and fast delivery, we currently do not ship to the following regions:

  • United States: Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), U.S. Virgin Islands (VI), and APO/FPO/DPO military addresses.

  • Canada: Yukon, Northwest Territories, and Nunavut.

  • P.O. Boxes: We are unable to deliver to P.O. Box addresses. Please provide a physical street address at checkout.

4. Order Tracking

Once your item has been dispatched, you will receive an automated email containing your tracking link. Please allow 24 to 48 hours for the tracking status to update on the carrier's system.

5. Contact Us

If you have any questions or have not received your package within 10 business days of receiving your shipping confirmation, please contact our support team:

  • Email: support@ronix-pro.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)