Effective Date: 2026-5-6
Ronix Technology aims to provide reliable products and professional service for all customers and business partners.
1. Return Eligibility
Returns may be accepted under the following conditions:
- Products arrive damaged
- Incorrect items are shipped
- Manufacturing defects are confirmed
- Return requests are submitted within 7 days of delivery
Products must remain unused and in original packaging whenever applicable.
2. Non-Returnable Items
The following items are generally non-returnable:
- Customized OEM/ODM products
- Private label products
- Used products
- Products damaged by improper use
- Products returned without authorization
3. OEM / ODM Orders
Customized OEM/ODM orders are typically non-refundable once production has started.
Customers are responsible for confirming product specifications, packaging, artwork, and order details before production approval.
4. Return Process
To request a return:
- Contact Ronix Technology
- Provide order information
- Explain the issue
- Submit photos or videos if necessary
Unauthorized returns may not be accepted.
5. Refunds
Approved refunds will be processed after inspection of returned products.
Refund processing time may vary depending on payment method and financial institutions.
Shipping costs are generally non-refundable unless the issue was caused by Ronix Technology.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- Wrong products were shipped
- Confirmed manufacturing defects exist
We recommend using trackable shipping services.
7. Damaged or Incorrect Products
If products arrive damaged or incorrect, please contact us within 48 hours of delivery.
Failure to report issues within the required timeframe may affect claim eligibility.
8. Limitation
Ronix Technology reserves the right to refuse unreasonable return requests or requests inconsistent with this policy.
9. Contact Information
WhatsApp: +86 177 2711 3037
Email: support@ronix-pro.com